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Enhance Your Back Office with Expert BPO and Collection Support

 

NSB’s White Label (BPO) and 1st Party Collection Services act as an extension of your internal team, reaching out to customers on your behalf to recover overdue invoices under 90 days past due. These efforts mirror your internal collection process, maintaining customer trust across any industry, and focus solely on pre-collection outreach, separate from subrogation services.

 

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Outsource Your Collections with NSB


National Service Bureau provides customized BPO services designed to meet your business's needs, including 1st Party Collection Services.

If your team struggles to keep up with accounts that are 30-90 days past due, NSB can act as an extension of your in-house team. Our goal is to resolve overdue accounts before they escalate into delinquent status (90+ days), saving your business time and resources.

How It Works:


Acting as your in-house staff, we handle outstanding payments with care, ensuring positive relationships with your customers while securing payments.

Ideal For:


Companies with overwhelmed in-house teams or those seeking to maintain a positive debtor relationship while catching up on late accounts.

“NSB has been an added value to my company since we started using the 1st Party Collection Services. In a time where finding staff is difficult, we opted to use NSB which worked in concert with my team to implement the best recovery strategies. The addition of NSB’s services has allowed my company to grow in other business-related areas “

Craig J. Nationally Recognized Credit Union

How Our Outsourcing Solutions Keep Your Revenue Flowing

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Challenge


Your revenue cycle is effective until you face overdue receivables that slow down cash flow.

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NSB Solution


With NSB’s 1st Party Collection Services, we act as your in-house team to manage overdue receivables before they reach a critical stage. Our proactive approach ensures that your accounts are handled early in the process, keeping your cash flow steady without compromising customer relationships.

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Challenge


Many organizations hesitate to outsource due to concerns about brand reputation.

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NSB Solution


NSB takes pride in protecting your reputation by acting as an extension of your brand. Our team undergoes extensive training in your company's processes and values, ensuring that every customer interaction mirrors the level of service they expect from you. For BPO clients, our focus on customization means that we integrate seamlessly into your workflows, representing your brand with professionalism and consistency.

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Challenge


Balancing internal resources between collections and other key business areas is a constant struggle.


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NSB Solution


With NSB’s BPO and 1st Party Collection Services, your internal teams can stay focused on high-impact business activities. We handle the collections and back-office support with a specialized, dedicated team that efficiently manages overdue invoices and administrative tasks—freeing up your valuable internal resources for growth and strategic initiatives.

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Challenge


Maintaining a positive customer experience during the collections process is crucial to your brand.



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NSB Solution


NSB’s 1st Party Collections team is trained extensively in customer service, professionalism, and de-escalation techniques. We understand that these interactions can be sensitive, which is why we ensure a customer-friendly approach to maintaining relationships while recovering funds. Our BPO solutions go beyond collections, providing consistent customer engagement that upholds your brand’s promise and keeps your customers satisfied.


Getting Started is as Simple as 1, 2, 3


​Recover the money your organization deserves—quickly and effortlessly. 

1. Upload

Securely upload your documentation through NSB’s online Client Portal.

2. Relax

Let NSB’s specialists handle your accounts—saving you time and effort.

3. Track Progress

Access NSB’s Client Portal 24/7 for real-time updates and detailed reports.

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Act Quickly with an Industry Leader to Maximize Recoveries

 

The longer overdue accounts remain uncollected, the harder it becomes to recover them. Acting fast can significantly improve your recovery rates, which is why partnering with an experienced, certified agency like NSB makes all the difference.

NSB takes pride in being certified by the Commercial Collection Agencies of America (CCAoA), an organization setting the highest standards for professionalism and ethical practices.

As one of only 35 certified agencies in the U.S., we bring unparalleled expertise to streamline your collection process, maintain positive relationships, and help keep your cash flow healthy.

Take Control of Your Past Due Accounts with NSB Today


NSB has recovered millions of dollars for our clients—let us do the same for you. Whether you need support for overdue invoices or complete back-office assistance, NSB’s people, processes, and technology are here to maximize your recovery and minimize your workload. Partner with us to keep your revenue flowing and focus on what matters most—growing your business.

Get Started with NSB
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