Client Login
Pay Online

Collectors That Protect Your Reputation

 

Many of the nation’s most recognized brands trust National Service Bureau with their 3rd party collection needs. NSB turns their receivables into revenue while maintaining brand integrity, safeguarding customer data, and offering a full suite of services tailored to their individual business needs.

 

man working at office desk talking on the phone
office-working

Trained to Focus on Quality

 

NSB is passionate about maintaining your positive reputation with every customer interaction.  Our Recovery Specialists receive ongoing, comprehensive, hands-on training regarding professionalism and de-escalation techniques before having any customer contact.  

 

Our Auditing Team follows our proven Quality Assurance processes to ensure compliance and professional customer interaction at every level.  We strive to exceed industry best practices, perform deeper skip tracing than our competition, and have invested millions of dollars in technology to ensure data security for support recovery efforts.

 

NSB practices ethical, efficient, and fully compliant collection strategies.

 

Why Partner with NSB?


From Early-Stage Delinquent Accounts to Handling Closed File Audits, NSB Provides Solutions.

Diamond icon

Transparency


Our solid communication and transparent processes ensure you're working with up-to-date information.

Check icon

Full Compliance


You can relax, knowing that NSB follows all regulatory compliance laws for each state.

confidence icon

Secure Data


Your customer data is secure when NSB is part of your recovery strategy.

Collaborative, Transparent, and Results-Driven


Ideal for businesses looking for a structured, proven collections process that protects customer relationships while driving consistent results.

How It Works:


We collaborate to define the scope of work, reporting needs, and collection workflow. From there, we review documentation, train agents, and launch recovery efforts with care to ensure accuracy and protect relationships.

As recovery progresses, we address non-payment issues, refine work rules, and provide ongoing coaching to our agents. Regular audits and continuous monitoring keep performance high and allow us to make improvements over time, ensuring consistent results for your business.

Man and woman working together on a computer

NSB Collects

4.8% More

Than Industry Averages

19.5x Faster

Than Industry Averages

 

What's Stopping You?


​Recover the money your organization deserves—quickly and effortlessly. 

You want to oursource your collection activities but don't want to tarnish your reputation.

NSB protects your reputation like it’s our own.  We understand that every customer interaction reflects your organization, and our training puts special emphasis on professional customer service.

Maintaining your high data security standards is a critical point when selecting a recovery partner.

NSB Client’s benefit from the millions of dollars and thousands of hours we’ve spent ensuring the integrity and security of our Client’s data.

“I met NSB while attending the 2022 NASP Annual Conference. After several failed attempts using different recovery firms, we finally tried out NSB's recovery services and have not been let down since. Their performance and communication with our staff have been nothing short of outstanding.“

Susan D., Director of Claims

Take Control of Delinquent Accounts with Confidence


NSB works directly with your customers to recover what you’re owed while protecting your relationships and reputation. Trust our team to manage difficult collections so you can maintain focus on running and growing your business.

Get Started with NSB
^