Growth is more than a goal here at NSB—it’s a journey shaped by mentorship, opportunity, and a supportive culture. Carlos’s story exemplifies what’s possible when talent is nurtured in an environment that prioritizes its people. Recognized as one of the Best Places to Work in Collections for six consecutive years (2019–2024), NSB has cultivated a workplace where team members like Carlos can thrive. From climbing the ranks to mentoring future leaders, Carlos’s impact is a testament to the values that have earned NSB this prestigious accolade.
Climbing the Ladder: Carlos’s Growth at NSB
Carlos's journey at NSB began with determination and a commitment to grow. Starting as a Collector, he has risen through the ranks to become Operations Manager, a progression that reflects his dedication and the company’s investment in its employees.
“I’m most proud of climbing the ladder—from Collector to Trainer to Collections Manager to Operations Manager. Each role has taught me something new and helped me grow both professionally and personally.”
NSB’s award-winning culture, rooted in providing growth opportunities for its team, has been the perfect environment for Carlos to excel and develop his skills.
Mentorship in Action: Elevating Others to Succeed
Carlos’s success isn’t limited to his own achievements; it extends to the mentorship he provides to others. His ability to foster growth within his team reflects NSB’s core values of collaboration and development.
“I mentored Darionta, who started as a middle-of-the-pack Collector and helped him become one of our top five Collectors. Seeing his growth and success is one of the most rewarding parts of my job.”
This emphasis on mentorship is a hallmark of NSB’s culture, reflecting its commitment to fostering growth and shared success across the organization.
Driving Success: Carlos’s Role at NSB
As Operations Manager, Carlos plays a pivotal role in NSB’s success, managing team performance and ensuring the company meets its key metrics.
“My role is designed to directly impact the success of the company. I manage the people to the numbers we need to hit.”
In an organization celebrated for its employee-first approach, Carlos’s ability to balance leadership with performance management exemplifies why NSB remains a standout workplace in the collections industry.
Looking to the Future: Carlos’s Aspirations
For Carlos, growth is an ongoing journey, fueled by curiosity and a drive to explore new opportunities within operations.
“I’d love to continue advancing in the operations world, though I’m not sure what that looks like yet. I’m excited to see where my path leads.”
In an environment that values exploration and development, Carlos is poised to continue making meaningful contributions to NSB’s future.
Carlos’s Impact at NSB
Carlos’s journey at NSB reflects the power of perseverance, mentorship, and a culture that prioritizes its people. His ability to inspire growth in others, deliver results, and lead by example embodies the values that have earned NSB the title of one of the Best Places to Work in Collections for six consecutive years.
Thank you, Carlos, for your unwavering leadership, dedication, and all you continue to do for our team. Your commitment to mentorship and collaboration is what helps make NSB a special place for everyone.