Every journey at NSB begins a little differently, and for Angela, it started with a leap of faith. She followed a former co-worker into something completely new, not knowing just how far it would take her. Nearly eight years later, she’s our Compliance Coordinator and someone the team trusts and relies on. Her story is one of growth, perseverance, and a genuine commitment to helping others succeed.
A Fresh Start That Felt Right from the Beginning
Angela came to NSB looking for a new beginning after leaving a not so ideal work environment. It was a moment filled with nerves, but one that quickly turned into something hopeful.
“I followed a former co-worker to NSBI looking for a fresh start after leaving a toxic work environment, I was very nervous coming into my interview with Dave, the owner of the company, but he put me at ease within the first minute by making me laugh.”
That interview marked the start of a new chapter. She joined the team as an entry-level Admin Assistant, ready to turn the page.
“I was excited about the new beginning after being offered an entry level Admin Assistant position that was almost 8 years ago.”
Growing Into a Role That Makes a Difference
Angela started at NSB in an entry-level role, but her dedication, drive, and willingness to grow opened the door to something more. Over the years, she’s earned not just promotions, but the trust and respect of her team.
“With hard work, determination and the amazing support of my colleagues, management, and leadership team I have been promoted twice within my time here and I now hold the role of Complaint Coordinator.”
She doesn’t take that support for granted. Being part of a team that shows up for each other—through the good and the tough—has made all the difference.
“I have learned what it’s like to be part of a team that supports each other in the ups and the downs.”
Turning Frustration Into a Fresh Start
Early on in a client relationship, things don’t always go according to plan. For Angela, one of her proudest moments came when a new client was frustrated, confused, and ready to walk away. Instead of rushing to defend or explain, she chose to listen.
“I spent the time listening to the client’s concerns and was able to quickly find a solution that worked for both sides. Leaving the client happy and ready to begin our partnership together.”
That calm, thoughtful approach made all the difference. What could have been a short-lived partnership turned into a real success story.
Turning Experience Into Everyday Impact
Angela’s years at NSB have given her a deep understanding of how things work and how they can work even better. She uses that insight to lift up her teammates, share process improvements, and help the team move forward with confidence.
“I used the knowledge I have acquired from my past roles with the company to support my teammates in projects, provide feedback on processes, and insight on ways to be more efficient.”
She’s also not afraid to speak up when she sees a better way to get things done. One small suggestion recently made a big difference.
“I suggested to move a manual process over to our letter company, to free up valuable time.”
Her ability to blend experience with action helps keep the team sharp and efficient—and always improving.
Passing the Torch Through Mentorship
Stepping into a new role is challenging. Doing it while mentoring someone else through theirs takes commitment, patience, and trust. For Angela, it was a defining experience.
“I have had the amazing opportunity to mentor a colleague as she moved up into my prior role with the company. I feel we both struggled to find a balance between learning our new roles and mentoring another colleague in their new role. Once that balance was found we have been unstoppable. The whole experience has left me feeling accomplished and successful in my new role.”
Through that process, Angela didn’t just guide someone else, but she grew right alongside them. The experience became one of the most rewarding parts of her career at NSB.
Growth That Made a Lasting Impact
Angela’s journey at NSB is a testament to what can happen when someone brings heart, grit, and curiosity to their work. From starting fresh in a new environment to becoming a steady leader and mentor, she has made a lasting mark on her team and the company as a whole.
Thank you, Angela, for your commitment, your growth, and your willingness to lift others as you lead. Your story reflects the best of who we are at NSB.