CASE STUDY | CREDIT UNION
Closing a Staffing Gap with 1st Party Collections
At a Glance
Credit Union
Industry
1st Party Collections
Service
Team Freed to Grow
Outcome
The Story
The Challenge
Finding qualified staff had become difficult, which put pressure on the credit union's in-house recovery efforts.
The Approach
Rather than continuing to recruit, the credit union brought in NSB's 1st party collection services. NSB worked in concert with the credit union's team to implement the best recovery strategies for its accounts.
The Result
With NSB covering early-stage recovery, the credit union could focus its people on growing other parts of the business.
In the Client's Words
“
NSB has been an added value to my company since we started using their 1st party collection services. In a time where finding staff is difficult, we opted to use NSB which worked in concert with my team to implement the best recovery strategies. The addition of NSB’s services has allowed my company to grow in other business-related areas.
Craig J., Nationally Recognized Credit Union
Ready to Recover What You're Owed?
NSB works on contingency. You only pay when we collect. No recovery? No fee.